Returns and Exchanges Policy

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Purchases made in either of our shops can be exchanged or returned for a voucher of the same value.

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Our returns policies do not affect your statutory rights.

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We want you to be 100% delighted with your choice. If not you can:

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• Exchange it for a different item in our collection of equal or greater cost.

• Return it and commission us to design and make you a completely new item to the same value or greater.

• Earrings are non-returnable for reasons of hygiene and safety

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Jewellery must be returned in perfect condition, unworn and in the original packaging within 14 days with the receipt. By special arrangement in advance, it may be possible to extend this timescale based on, for example, the date of your planned proposal.

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Please note that modified or resized ready to wear rings cannot be returned, so if you are planning a surprise proposal and are unsure of your partner's size, we advise you to purchase your ring as is and then return it to us for resizing later.

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Bespoke rings or jewellery cannot be returned. Once you commit to going ahead with your commission your 50% deposit is non-refundable as we buy the materials specially for each commission and they cannot be used for anything else.

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Due to health and safety legislation, earrings cannot be returned.

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If for any reason you are not completely satisfied with your online purchase and would like to return the item for a exchange only, please contact us within 14 days of receipt of your purchase.

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Please Note

We only exchange items brought in store or online. All personalised items will not be available for an exchange or a Refund

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Returning Faulty Goods

In the rare event that goods are delivered faulty or damaged please contact us 07514141978 or email us so we can arrange a replacement or a refund. If the package you receive is damaged or open please do not accept the delivery and contact customer services immediately to arrange a replacement. Should this occur, we will cover additional delivery costs and re-arrange delivery of a new replacement item.

Faulty items will only be accepted for return if the goods have been delivered to the customer damaged, or if a manufacturing fault occurs within the 6 months after delivery. All items that are returned as faulty will be assessed by B Jewellery, and any item displaying damage that is deemed to be a direct result of fair wear or accidental damage will not be accepted as faulty. We offer a full repairs service for such items. There will be a small charge for this service, to cover the cost of the repair along with any shipping costs incurred. 

 

Gift Returns

If you have received an item as a gift and don't have a receipt, we will happily provide a credit note for the current item price. This can be used on our website against the purchase of a different item with the same or greater value.

Please note that the above terms still apply to all gift returns.

 

Online Order Cancellation

If you wish to cancel an order placed online at b-jewellery@aol.co.uk  

Please note that once your order has been dispatched, we are unable to cancel it. Once you have received your order, you have 14 days to contact us to cancel your order, then a further 14 days to return the item to us. In this circumstance, please follow the above return instructions. 

 

The above does not affect your statutory rights.